Shipping policy

Were thrilled to have you onboard at Homenova! Your satisfaction and convenience are our top priorities, and we are committed to delivering your purchases smoothly and promptly. Here's what you need to know about our shipping policy:

Ready-to-Ship Items: Allow us a maximum 3-8 business days to process and dispatch your order.

International Shipments: its important to note that for orders shipped outside of the United States, any applicable import duties, taxes, or fees are the responsibility of the 

recipient. These charges are not covered by Homenova and should be settled upon delivery. 

We do not offer refunds for items returned due to unpaid customs charges.

Package Responsibility: Once we hand over your parcel to USPS, UPS, Canada Post, or DHL, Homenova is not liable for any loss or damage that occurs in transit. Nevertheless, we are more than willing to assist you with the carrier's claim process to help locate any misplaced items.

We're here to ensure your shopping experience is nothing short of exceptional. Should you have any inquiries or need assistance with your order, reach out to us at hello@homenova.ca, and we'll be right at your service.

[ For returns and refunds, please see our refund policy ].

Thank you for choosing Homenova for your needs!